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COVID-Safe Protocol

Our COVID-Safe Protocol

May 20, 2020

FACIALTEAM’s COVID-Safe protocol is a contingency plan that analyses potential situations in advance in order to take preventative action and enable timely, effective responses. The protocol has been developed in anticipation of a planned reopening beginning June 16th.

This type of “preparedness management” is common in our day-to-day work in the medical field already, considering the strict operating theatre policies on hygiene and sterilization.  

However, the current global situation has presented unique scenarios. For this reason, our readiness response strategy has been renewed in order to prevent, anticipate and resolutely manage any COVID-related incidences that may arise during our activity.

Please note that guidelines are subject to change, adapting continually according to new policies of the Health Ministry.

The Intra-COVID preparedness period

How long is the “active pandemic period” and how are we preparing for it?

We define the “active pandemic period” as beginning with the official WHO declaration of a world pandemic and continuing until a vaccine or other effective treatment against the virus becomes available to the general population. 

The duration of this period is currently undetermined, however it is predicted to last several months. A number of measures and strict precautions will be progressively implemented in order to guarantee security and minimize the risks of transmission during this period.

In our case, within the discipline of facial gender-affirming surgery, we are defining multiple preparedness policies in relation to patients, staff and the installations. During the active pandemic phase, these COVID-Safe protocols will permit us to restart our surgical activity with the maximum guarantees of safety for everyone involved. 

Our 4-point Readiness Response 

Our pledge, as always, is to instill complete trust in the excellence of our services–especially in these complex times.

To this purpose, we have defined four distinct areas of the COVID-Safe Protocol:

1.  Patient Travel & Reception

covid-safe protocol travel safe1.1 How to travel safely

All our patients will receive a COVID-Safe Travel Guide on how to travel safely to and from Marbella. In addition, we will explain the extra precautions implemented, such as with our transportation service locally.

Please note that there may be changes in our informed consents, anesthesia procedures and the preoperative tests required for your surgery. Before you travel to Spain, we will request additional information about possible symptoms, previous travel to risk areas, quarantine requirements or contacts with COVID-19 patients. 

Travellers to our center will receive a FACIALTEAM Sanitary Protection Kit with a facial mask, gloves and alcohol gel to use during your stay.

covid safe protocol testing1.2 Testing

Various stages of detection testing for COVID-19 will be implemented, for greater all-round precautions and safety.

        • Pre-travel testing in home country when possible.
        • Pre-operative testing in Marbella to reconfirm patient is COVID-free as surgery would seriously compromise their health.
        • Post-operative tests before departing from Spain to clear patient for release.

Covid-safe protocol hygiene1.3 Precautionary PRACTICES & Hygiene

According to the International Society of Aesthetic and Plastic Surgeons (ISAPS), the risk of COVID-19 is significantly minimized when adequate precautions are taken. We will require patients to comply with the following guidelines:

      • Hygiene: Before entering the clinic, hand disinfection with alcohol gel and use of facial mask is required. If you don’t have your own, call in advance so we may provide before entering. Repeat thorough hand washing at the end of each consultation.


      • Social Distancing: Keep a minimum 1,5 meters distance from others.


      • Temperature checks: may be required upon entry as well as reconfirmation of hand disinfection.

2.  Installations & Offices

FACIALTEAM and HC Marbella International Hospital have reviewed biosecurity protocols, implementing a more stringent practice. For example, more strict visitation rights will limit guest and companion visits.  Some of the actions implemented include:

      • 2.1 Environments. All spaces for patients are meticulously disinfected, strictly as directed. Staff Compliance. All employees are trained in newly established practices, to be reinforced regularly.
      • 2.2 Offices. The air quality of closed spaces will be more efficiently controlled with specific air purifiers. Other adaptations such as and increased space between work spaces and dividers have been installed.
      • 2.3 Social Distancing & Logistics. To limit the movement of people on the hospital grounds, marked pathways will help visitors reach their locations. Social distancing at all times will be encouraged.

3.  Surgical Protocol

Doing our utmost to create a protective environment in the hospital and during your recuperation is fundamental. How will this be work?

      • 3.1 Preoperative Briefings. FACIALTEAM’s Surgical Protocol Guide for Patients unifies all the details, from the preoperative preparation, to the testing & diagnostics, consultations, operations and finally the postoperative care in Marbella. This will be sent to patients in advance of their arrival so any questions may be answered in advance.
      • 3.2 Surgery, Hospital Stay. Our operating theatres, equipped with the latest generation in technology, are already prepared for reactivation with reinforced systems for strict hygiene, sanitation and safety.  Here is a the ISAPS link library for relevant information on clinical management during a virus outbreak. For best prevention, visitors will be discouraged while you are in hospital, but not prohibited, respecting strict hospital guidelines.
      • 3.3 Postoperative Period. A specific guide has been created for patients staying in La Villa Marbella during recuperation, who will still benefit from our daily nurse checkups, which will provide tips for the best prevention after surgery, when you are more still vulnerable. Our transportation service is available as usual for appointments, requiring passengers to disinfect hands and wear a mask upon entering. Before leaving Spain, we will conduct a briefing and provide a detailled postop guide to help you take the necessary care of your health while travelling and recovering at home. The appropriate travel authorizations and COVID-negative certificates will be ready for your return trip to your home country.

 4. Staff Protocol

All FACIALTEAM and HC Hospital employees are informed and trained regarding the implemented COVID-Safe protocols. Staff will be subject to continual surveillance such as temperature scans and testing to control their health status. Regarding contact with patients, social distancing and other recommendations of the health authorities will be reinforced for early detection and prevention of virus transmission.

The above protocols will undergo rigorous implementation well in advance of beginning our clinical activity again. Any and all updates or modifications will be integrated as they arise during the active pandemic period.

Information for scheduled patients

Patients whose surgery is scheduled over coming months will receive exhaustive briefings by their coordinators and the medical department within the next few weeks.

For those patients staying in La Villa Marbella, our recommended lodging, a briefing with a special Covid-Safe pamphlet will also be provided for specific instruction during your stay.

A message from FACIALTEAM

Once again, we wish to express our heartfelt appreciation to our patients for being the inspiration which drives to continue putting forward our best selves as professionals and human beings. 

Now more than ever, those role models of perseverance, resilience, and who are in many ways valiant,  are the people who have taught us to confront this new world with optimism.  With this COVID-Safe protocol, our intention is to be prepared, inform patients and ultimately transmit tranquility that we are doing everything possible to ensure your safety.

For more background information, read our original COVID Advisory annoncemente here.