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Our COVID-19 Advisory | FACIALTEAM

July 9, 2020

(post originally published on March 16th, 2020)

On March 11th, 2020 the World Health Organization (WHO) announced the coronavirus outbreak as a global pandemic with cases in countries on all continents.

This is our COVID Advisory, FACIALTEAM’s official periodic update on the situation as it affects our operations and patients.

JULY 2020

Dear patients,

These last two months have not been easy. Spain has been able to contain the first wave, each day with fewer cases. However, the European Union has announced a series of restrictive measures on travel due to coronavirus. These limitations affect citizens of certain countries, such as the U.S.A, a country which FACIALTEAM has sustained a significant connection with for many years. On the other hand, some countries are yet to open border so their citizens may travel abroad, as is the case in Australia.

We are acutely aware of the number of patients affected by this situation. For this reason, we have been taking great measures to obtain passage from the authorities for patients with programmed surgery and who have complied with the COVID testing in their place of origin.

Nevertheless, the response has not been positive, for which reason the entrance of these affected citizens in Spain may not be guaranteed. We trust that this restriction will be re-evaluated periodically and eventually eliminated in due course as the virus situation stabilizes in these and surrounding countries. In the meantime, and understanding the complexity involved, we are contacting each of our patients individually in order to discern alternatives for the relocation or modification of the surgical plan.

We live in highly complex times, yet now more than ever it is important to transmit a sense of calm and hope. Once the moment arrives, all our patients will be able to access surgery with the same quality guarantees as always.

FACIALTEAM has reopened to activity and our staff remains by your side so that your surgical experience may become a reality as soon as possible. 

8 May 2020

FACIALTEAM has now announced the reopening process will begin from June 15 when Spain plans to lift most restrictions.

Thank you for your comprehension and patience as we reinitiate our normal routine of consultations and surgery in Marbella with the maximum safety possible. For specifics on how to travel, consult our “COVID-Safe Protocol” which describes our policies for health and security for visitors this year.

8 April 2020

2nd Update 

Due to the continued international crisis, closure of borders, restrictions on global travel as well as the extension of the state of alarm in Spain until the end of April, FACIALTEAM announces the cessation of all surgical activity and consultations in Marbella is prolongued until the end of May.  All affected patients have been notified and are being supported on an individual and personalized basis.

Periodic updates will be made as the situation stabilizes. Our normal online services have been reinforced and other new digital services are planned to be implemented in the coming weeks.

Testimonial 01
Sending lots of love to the entire Facial Team family. Be safe. Be kind. (Canada)
Testimonial 02
After videoconsultation: These are difficult times, yet Miguel was wonderful: open, empathetic, engaging, professional. Please thank him, again, for his time with me.
Testimonial 03
Postoperative patient: I just want to say that my parents and I are thinking of you and all of the FacialTeam staff during this incredibly difficult time.
Testimonial 04
Postoperative patient: My heart goes out to all the people of your beautiful country as you prepare for the inevitable lockdowns.
Testimonial 05
Postoperative patient: I just want to say that my parents and I are thinking of you and all of the FacialTeam staff during this incredibly difficult time.
Testimonial 06
Hoping you and the team are keeping well - I miss you all! I’m safely back home. (Canada)
Testimonial 07
Sending you all my best, stay safe. Blowing you all hugs/besos (Of course, from a distance of 6 feet or more 😘 (USA)
Testimonial 08
Hope you and the kiddos are doing your best in this crazy situation. (Canada)
Testimonial 10
Just wanted to check in with you to make sure you're all okay. (Australia)
Testimonial 11
I'm hoping your team is staying safe in this crisis. Hope everyone is staying healthy! We all need you! ,🌺

18 March 2020 

1st Update 

National and international experts predict an estimated duration of 4 to 6 weeks to control the pandemic in our country. Therefore, as a preventative measure, FACIALTEAM has decided to prolong the cessation of all surgical activity and consultations in Marbella for the next 8 weeks, until May 11th.

We wish to transmit calm as your health and safety is a priority. Our coordinators have contacted all our patients via email, offering to help with rescheduling as well as any bureaucratic steps required due to changes in flights and lodging. We ask for your patience and comprehension as we attend to every patient with maximum possible efficiency.

With warm regards, we remain by your side.

16 March 2020

Initial Announcement | COVID Advisory

Due to the worldwide circumstances and in accordance with the decree of Spanish national authorities, FACIALTEAM has been forced to cancel all surgeries and non-essential personal consultations scheduled as of today, March 16th until April 13th, 2020.

Patients with surgical dates posterior to April 13th are unaffected at the moment.  However, in the unforeseeable event of further cancellations, notifications will made as far in advance as possible.  Keep in contact with our staff for updates, our coordinators remain at your service as always.

Our COVID Advisory upholds the governmental decree for preparedness

Our COVID advisory is based upon the Royal Decree 463/2020 of the Spanish government, which requires a series of extraordinary measures such as the home confinement of all residents, visitors and citizens to contain the spread of the virus. It also places private hospital structures at the service of the State in the event that their use is necessary for the care of infected patients. These are important preventative measures which aim to protect everyone– especially the infrastructure of our response systems and healthcare force, which will be increasingly demanded in the coming weeks. 

Due to restriction on all face-to-face contact, our virtual patient services are being bolstered as well as increased access to video consultations. Other important online resources will be planned in the coming weeks, so we encourage you to stay informed of our updates via our newsletter or official social media platforms.

Our COVID Advisory aims to minimize the economical ramifications involved

Although this decision is likely to cause mixed feelings, we trust that you understand the necessity given the complex world-wide crisis that affects everyone. Each patient has been personally contacted and we remain at your complete service to reschedule when there is absolute certainty that your safety and well-being are fully guaranteed. Also, to the greatest extent possible, we are working diligently to minimise the financial upheaval due to sudden changes in travel plans.

Indications of the global experts on containment

It’s especially important to care for those who have the responsibility to care for or attend to others. Remember these steps to #stopcoronavirus

  • Wash your hands with soap and water or using alcohol-based hand rub that kills viruses, before and after touching shared objects. #safehands
  • Maintain social distancing: Maintain at least 1 metre (3 feet) distance between yourself and anyone. Use gloves and masks as and when instructed by medical professionals. Home isolation is best.
  • Avoid touching eyes, nose and mouth and practice heightened respiratory hygiene: Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze and sanitize afterwards.
  • If you have fever, cough and difficulty breathing, seek medical care early: Call in advance. Follow the directions of your local health authority.

Reliable Resources to remain informed

In summary, now it’s time to process the abundance of information related to the COVID Advisory.  You will have questions, so it’s advisable to send these enquiries directly to our team. Clarify everything and do not base decisions on word-of-mouth information from inexpert sources.

FACIALTEAM is following the official recommendations of the World Health Organization (WHO) and the Center for Disease Control and Prevention (CDC).  Our center is located within an ISO certified medical facility,  subject to strict hospital regulations which continues to place our and any remaining patient’s health and safety as the main priority. Click to download a PDF about how the ISO certification in Healthcare protects consumers.

Optimism & Hope: The underlying message of our COVID Advisory

FACIALTEAM’s directors wish to transmit optimism and hope. In difficult times it’s easy to lose perspective, but we must remember also the positive side that life offers us. Together we will overcome this crisis and hopefully in doing so, become stronger and more united for future generations. You may be sure that we will take this as an opportunity to improve all aspects, perfect our protocols and, when the time comes, welcome you to our center.

The primary message of our COVID Advisory is that we remain by your side.  

Communications & Human Resources

We believe it is important to explain exactly what we are doing as the situation around coronavirus continues to evolve. For this purpose, coordination and patient relations staff remain available during business hours as usual. All online communication platforms also remain fully operative meaning you should receive the same quality service as always.

Our employees are a valuable resource we wish to support during the quarantine period. To this end, we have offered all employees flexible work arrangements which accommodate personal circumstances, especially for those caring for minors or elders at home.

Sanitation & Hospital Protocols

The security of the few remaining patients and team members in Marbella remains a priority, which means respecting the highest standards of sterilization. For this reason, more rigorous protocols for sanitation have been implemented, in addition to the following:

  • Staff briefings and pandemic response teams for enhanced functional protocols and preparedness.
  • Augmented sterilizing and ventilation of public areas and work spaces 
  • Restriction of congresses, meetings and business travel during the government quarantine period. Adjustment of staff catering services in accordance with contamination prevention.
  • Deployment of precautions such as gloves, masks, hand sanitizing gel and disinfectant sprays for equipment.

After the COVID Advisory: Dr. Capitán’s message to the team

Finally, in conclusion, we share a message from FACIALTEAM cofounder and codirector, Dr. Luis Capitán:

“Sometimes, we can only see difficulty, fear and shadows. It’s human nature, as we have lived a blessed, unpreoccupied life and now we are faced with such uncertainty and profound social changes. But we have the chance now to reflect on the beauty of the mundane, of the routine.  Take advantage of this moment to grow in ways that normally we have no time for. See the opportunity beyond the current darkness of the times. Although it seems a distant impossibility, the shining light, blue skies and hope will eventually return. We will again smile and move forward together, doing better and become more united. Despite everything, we will continue to walk ahead.”

Given the circumstances in the global community, we extend wishes that all our followers and their families remain safe and healthy.

#stayathome #workfromhome #covid19 #coronavirus